• Markets, regulation and complaints

    The market, regulation and complaint processes in Western Australia’s energy industry are governed by a number of organisations, including the following:

    Market operators

    • Australian Energy Market Operator (AEMO) [external] - responsible for operating the Wholesale Electricity Market and power system within the South West Interconnected Network and the retail gas market in Western Australia.
    • EnergySafety (technical regulator) [external] – responsible for the licensing of electrical and gas workers and contractors

    Regulator

    • Economic Regulation Authority [external] – the independent economic regulator for Western Australia, established under the Economic Regulation Authority Act 2003, regulates monopoly aspects of the gas, electricity and rail industries and licenses providers of gas, electricity and water services

    Complaints and appeals

    • Energy Ombudsman [external] – the Energy Ombudsman Scheme was established in 2005 under the Electricity Industry (Ombudsman Scheme) Regulations 2005. The Energy Ombudsman’s primary function is to investigate and resolve complaints from residential and small business customers about their electricity or gas providers
    • Western Australian Electricity Review Board [external] – the Board, established under the Energy Arbitration and Review Act 1998, hears appeals on electricity matters against various regulatory decisions relating to licensing, access, coverage and the Wholesale Electricity Market. It also hears appeals on gas access matters arising under the old access regime, the Gas Pipelines Access (Western Australia) Act 1998
    • Western Australian Energy Disputes Arbitrator [external] - established under the Energy Arbitration and Review Act 1998, the Arbitrator’s functions include resolving disputes in relation to parties seeking access to regulated gas pipelines and electricity networks
    • Australian Competition Tribunal [external] – performs the functions of appeal under the National Gas Law which applies in Western Australia

About us

Treasury plays a central role in managing Western Australia’s public sector finances and in providing expert analysis and advice on the strategies and frameworks necessary for maintaining the State’s economic and financial position.

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Contact us

Postal Address
Locked Bag 11 Cloisters Square WA 6850

Main Switchboard
08 6551 2777

Main Fax
08 6551 2500

TTY (Hearing Impaired)
13 36 77

Email
[email protected]

Feedback and Complaints

Our Feedback and Complaints system allows you to submit your feedback or complaint and allows us to track the required actions. Please complete the complaints and feedback form.

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